EAST STREET DENTAL PRACTICE

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Grievance procedure

The object of this procedure is to provide an employee who considers that he/she has a grievance with the opportunity to have it examined quickly and effectively.

Procedure
This procedure has been drawn up to establish the appropriate steps to be followed when pursuing and dealing with a grievance. The procedure contains three stages. However, as it is the aim of this procedure to settle matters at the earliest practicable moment, it is not anticipated that all grievances will go through all procedural stages. An employee may tell Nigel Jones about a problem and he will try to help the employee resolve the problem informally.

If an employee gives Nigel Jones details of their grievance in writing, then the procedure below applies.

Stage 1 - Submission of grievance
An employee who feels aggrieved on any matter affecting his/her employment should write to Nigel Jones, making it clear that the first stage of the grievance procedure is being invoked and detailing the grievance.

Stage 2 - Investigation and written response
Nigel Jones will investigate the issue, he will invite the aggrieved employee to an investigatory meeting to discuss the grievance. This meeting will be within one week of receiving the complaint, unless agreed otherwise. The aggrieved employee has the right to be accompanied by a trade union representative or a fellow work colleague of his/her choice. After the investigatory meeting, the decision of Nigel Jones shall be given in writing to the employee concerned no later than five working days from the complaint being heard.If the employee is dissatisfied with the decision, they have the right to request an appeal meeting within five working days.

Stage 3 - Appeal hearing

If possible, another person within the practice will hear the appeal hearing. The aggrieved employee has the right to be accompanied by a trade union representative or fellow work colleague of his/her choice. After the appeal hearing, the decision of Nigel Jones shall be given in writing to the employee concerned no later than five working days from the complaint being heard. The decision of Nigel Jones is final.